Refund & Dispute Policy

The short version

If your tickets sell, you are paid; STF earns commission; the buyer received your tickets through a marketplace. If something goes wrong (the buyer disputes, the tickets are invalid, the event is canceled), the resolution is governed by the marketplace where the sale occurred and by the conditions in our Terms. STF acts as the consignment broker, not the marketplace; we cannot unilaterally refund a buyer.

Buyer chargebacks and marketplace disputes

When a buyer disputes a transaction, the marketplace investigates. Standard outcomes:

• Buyer wins the dispute due to invalid, double-sold, or non-delivered tickets: the marketplace refunds the buyer. STF will recover the corresponding gross sale proceeds from the seller (you), per Section 8 of the Terms. Any marketplace penalty assessed against the listing is also passed through to you.
• Buyer loses the dispute: no impact to your payout; STF retains commission as earned.
• Event cancellation by the venue or promoter: marketplace policy controls. Most major marketplaces refund the buyer in full and seek the funds back from the seller. STF will follow the marketplace decision and recover the gross proceeds from you.

Event postponement

For postponed events, the original ticket typically remains valid for the rescheduled date. STF’s payout to you is not affected unless the marketplace later refunds the buyer for any reason.

Cancellation by you, before listing

You may cancel a consignment any time before STF has listed the tickets on any marketplace. Email hello@sellticketsfast.com. There is no cancellation fee at this stage.

Cancellation by you, after listing

You can still cancel after listing — we just need to coordinate. Email, text, or call hello@sellticketsfast.com; once you have our confirmation response, we pull the listing(s) from every marketplace and arrange a return of the tickets to you in a timely fashion based on urgency, up to the end of the same business day. The cancellation is effective when our team confirms it — please wait for the acknowledgment before assuming the listing is down, so there is no risk of a buyer completing a purchase during the cancellation window. If a sale clears before our acknowledgment reaches you, the sale stands and is paid out per the standard schedule, less commission.

Commission refunds

Commission is charged only on sold tickets. Tickets that do not sell incur no commission and require no refund.

If a sale is later reversed by the marketplace and the gross proceeds are clawed back from STF, the corresponding commission is reversed and netted against any pending or future payouts to you.

Disputes between you and STF

If you believe a payout or commission charge is incorrect, email hello@sellticketsfast.com with the details. We aim to respond within one business day — usually a lot sooner. If we cannot reach an informal resolution, the dispute proceeds to arbitration as set out in Section 12 of the Terms.